Getting Started

• How do I log in?

Managing Employee Records

• How do I add new employees?
• How do I change salary details?
• How do I change an employee’s address?
• How do I notify the Scheme that an employee has left?

Managing Your Account

• What do I do if I’ve locked my account?
• How do I add a new contact?
• What should I do if I have forgotten my password?
• How do I change my password?

Managing Contributions

• Extracting information from your payroll software
• How do I upload the pension contribution file?
• How do I confirm the Direct Debit amount?
• Can I get a copy of my Contribution Statement?
• How do I amend contributions?
• More information about error messages
• Can I see details of payments made?
• I need to set up a new Direct Debit. How do I do this?
• I don’t have any contributions due this month. What should I do?
• What if I am late paying contributions?
• How does the contribution upload process work?
• What is the pension contribution upload file format?
• What is the pension contribution upload file format for salary sacrifice?

Declaration of Compliance

• What information do I need to complete the Pensions Regulator Declaration of Compliance?