What is delegated access?

Employers may delegate access to their online account to someone from outside their organisation, such as an accountant, financial adviser or payroll provider. A delegated access user administers all aspects of the employer's account with Workers Pension, including:

• Enrolling employees into the Scheme
• Processing Opt Out Forms
• Removing employees from the scheme
• Updating employees' personal information (address, salary changes etc)
• Processing contribution payments
• Confirming direct debit amounts
• Updating employer's address and contact information
• Corresponding with the Scheme

Employers remain responsible for all actions carried out by the delegated user. For example, if the delegated user fails to provide the Scheme with pension contributions on time this would remain the employer's responsibility.