In October 2018 we carried out an online satisfaction survey to ask our members to rate our service and provide suggestions on how we can improve.
 
Overall satisfaction ratings for telephone support provided by staff including professionalism, staff knowledge and timely responses to queries remain very high at 98%.  Of those members that visited the website, 88% found the information they needed.
 
We welcome any comments you may have on the Scheme including feedback on our website and our customer service.  Please email info@workerspensiontrust.co.uk.