As you will know from our recent communications, we will shortly be moving Workers Pension members and their pension pots to NatWest Cushon’s technology platform.   Read on for more information relevant to participating employers and their advisers, and for members.

Key information for employers and advisers

Key Dates for employers and advisers:

30 September / 01 October: Changes to contribution process for WPTE employers (transferred from Enhance) become effective (see below)
25 October: Upgrade to NatWest Cushon technology platform commences, disinvestments and payments to members will be paused and not invested, some member services will be limited
07 November: Deadline for receipt of October upload files
11 November: Platform upgrade is scheduled to complete
25 November: Welcome communications issued to all members

Temporary limits to services during upgrade

The switch to the NatWest Cushon technology platform is scheduled between 25 October 2024 and 11 November 2024.

Please note that disinvestments and payments to members during this period will be paused until the platform upgrade is complete.

Additionally, BenPal, the existing Workers Pension member portal, will offer limited services. Members will be able to log in and view their pension pots, but pending transactions and changes to investments will be paused or unavailable.

Once the upgrade is complete, members will be able to manage their pension using the Cushon app.

Life insurance arrangements remain the same

If your company has arranged group life insurance for their employees, it will remain in place and won't be affected by the upgrade.

Communicating with your employees

We will provide detailed instructions on accessing the Cushon app directly to members by 25 November.

Important change to the monthly contribution process for WPTE employers (transferred from Enhance)

Please refer to the information on this page.

If you have any queries please review the support section of the website or contact us at info@workerspensiontrust.co.uk

Key information for members

Key Dates for members:

25 October: Upgrade commences - some member services via BenPal will be limited and transactions paused from this date
11 November: Platform upgrade is scheduled to complete
25 November: Welcome communications issued to all members

Temporary limits to services during upgrade

BenPal, the existing Workers Pension member portal, will offer limited services during the upgrade period. You will be able to log in and view your pension pots, but pending transactions and changes to investments will be paused or unavailable.

Once the upgrade is complete, you will be able to manage their pension using the Cushon app.

Life insurance arrangements remain the same

If your company has arranged group life insurance for you, it will remain in place and won't be affected by the upgrade.

Welcoming you to NatWest Cushon

Once the upgrade is complete, you will be able to manage their pension using the Cushon app. We will provide detailed instructions on on how to get registered by 25 November.

From then on, you can manage your pension easily in the palm of your hand. Find out more at www.cushon.co.uk.