In October 2018 we carried out an online satisfaction survey to ask our members to rate our service and provide suggestions on how we can improve. Overall satisfaction ratings for telephone support provided by staff including professionalism, staff knowledge and timely responses to queries remain very high at 98%.
In just over five years, Workers Pension Trust has enrolled 50,000 people onto the scheme, making it the largest Northern Ireland-based pension solution in the private sector.
In August we carried out an online satisfaction survey to ask our on-line users to rate our service and provide suggestions on how we can improve.
We have plans in place to move to a new on-line portal in early 2019 which will mean that your employees will be able to access information about their pension fund through a secure on-line account.